Claire is the Assistant Manager of 'A Star Support Services', the service provides support for individuals with learning disabilities living in community.
She’s a driven individual who leads her team by example. Changes in legislation around the qualifications needed to work in the care industry mean that Claire and many of her colleagues are working towards their Level 2 and 3 Health and Social Care qualifications to comply with the new requirement for support staff to register with Social Care Wales.
She is always there for her team members, Claire believes in the importance of an open-door policy, where everyone is encouraged to pop to the office for a cup of tea and a chat.
Along the way Claire has faced challenges, with a large factor being time and how to set the time aside to complete her training while balancing the need to cover support hours, along with taking on new clients.
Claire didn't stop there, she also works for the NHS bank, as she said that this is important to her to ensure that she remains up to date with CPD and she can then pass on her skills to staff.
The individuals are at the centre of the services and encouraged to take part in community charity work and paid work, to develop life skills and a sense of inclusion, all in line with the social services wellbeing act 2014, for everyone being recognised for their individuality. Claire has grown to be a confident manager, who strives to support everyone to succeed at A Star.