2023 Apprenticeship Awards

During Annie’s apprenticeship, she was employed with Communities for Work in Conwy, an organisation that supports local people into employment and provides assistance with housing, mental health and overcoming barriers to employment.

Annie has been nominated for the sheer hard work she put into her apprenticeship and the amazing support she offered her colleagues and service users, especially during the pandemic.

Annie's role was to welcome new clients into the service and help identify the support that they need and put this in place.

During lockdown the centre was closed and staff had to work from home. Her team found the support she provided invaluable. Annie offered support sessions for new staff members to help them learn the role and systems more easily and was always on hand where help and guidance was needed.

Annie's work was instrumental in the transition to new ways of working. Despite taking on additional work, Annie continued to focus on her diploma - her dedication meant that she completed her diploma 4 months early!

The diploma helped Annie build her confidence and develop knowledge in the support sector. She has since moved to a new role within the council as a Support Officer for Housing Services.

Despite working full-time, juggling study and being mum to two children Humera succeeded in completing her Level 3 Apprenticeship in Management during the pandemic.

As a result of this hard work Humera was promoted to Contact Centre Manager, a role that includes more managerial responsibilities.

Through the apprenticeship she gained theoretical skills, increased self-confidence and knowledge, all of which allowed her to achieve her goal of becoming a professional manager.

Humera’s current role involves the development and implementation of a programme of change relative to the North Wales Vaccination Contact Centre. This includes the planning, developing and implementing processes and procedures to establish the first Corporate Customer Contact Centre for Betsi Cadwaladr University Health Board.

Humera is operationally responsible for all aspects of people management within the call centre and is an effective and experienced coach who always leads by example and consistently exceeds customer expectations.

Humera continues to develop her career, she is currently working towards her Management Level 4 qualification.

Dewi is an Employee of Babcock International Group, based at RAF Valley. Enrolled as an apprentice in 2016 he quickly progressed to become a qualified technician providing maintenance and repair on Hawk T2 aircraft, on which all future fast jet pilots train.

Always ambitious, Dewi performs his duties to the very highest level and is extremely motivated to progress beyond his current role and take on more responsibility.

He stands out within his peer group, often supporting his colleagues and is currently coaching a new apprentice, ensuring that he becomes instilled with the values of the organisation and the responsibilities that come with the role of aircraft technician.

In order to progress, Dewi enrolled on a Diploma in Team Leading Level 2 Apprenticeship which he completed to a high standard. He demonstrated self-motivation, required minimum supervision and consistently achieved very high marks. He also provided excellent examples of work-based evidence to support his statements.

Dewi has since gone on to complete the Level 3 Diploma in Management and He is now determined to undertake further vocational training at level 4.

Dewi’s level of maturity is reflected in the responsibilities of his job role and the diligent manner in which he has achieved his nationally recognised qualifications.

Dewi’s assessor, Menai Williams describes him as: “an extremely pleasant young man who is a hard worker and continually strives to improve and develop additional knowledge and skills. He is ambitious, both for himself and the standard of work delivered by his organisation. It has been a pleasure to observe Dewi's progress and to see the influence he has with colleagues, sharing his knowledge and desire for excellent performance.”