Cymraeg

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2023 Apprenticeship Awards

APPRENTICE OF THE YEAR

Business Admin, Retail & Customer Service

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Jennifer Barton

Betsi Cadwaladr University Health Board About Jennifer Barton
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Apprentice of the year - Business Admin, Retail & Customer Service

Jennifer Barton

Betsi Cadwaladr University Health Board

Jennifer worked under extreme pressure on the front line during the pandemic and has been promoted from receptionist to clinical service co-ordinator.

Beginning her Apprenticeship in Business Administration whilst working as a receptionist in Ysbyty Gwynedd’s A&E Department, she was seconded to the Enfys field hospital to set up a reception area at the start of pandemic before being transferred to the vaccination programme.

Using the skills and confidence gained while studying her apprenticeship, she has since merited three promotions. She contributed to achieving the Welsh Government’s ambitious vaccination targets for North West Wales to safeguard the local population.

Demonstrating consistent enthusiasm to learn and develop her skills, Jennifer is now responsible for rostering a multidisciplinary team of more than 150 staff. She is described by colleagues as calm, patient and professional.

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Kyle Egerton

Salvation Army About Kyle Egerton
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Apprentice of the year - Business Admin, Retail & Customer Service

Kyle Egerton

Salvation Army

Kyle is described as “a real asset” by the Salvation Army who quickly promoted him from office administrator to employment development co-ordinator when he joined the charity from a retail background.

After starting his new role in Cardiff, Kyle supported his replacement with guidance notes and regular meetings to ensure the transition was seamless.

Praised for the quality of the work produced for his Apprenticeship in Business Administration (Level 3), Kyle is keen to progress to the Advice & Guidance Level 4 qualification.

A strong team player, he is praised by his employer for his excellent work and for helping and supporting others to succeed.

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Mason Baker

Sports For Champions UK CIC About Mason Baker
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Apprentice of the year - Business Admin, Retail & Customer Service

Mason Baker

Sports For Champions UK CIC

Mason has developed from a shy boy into a confident young man thanks to his learning journey and the support of work colleagues.

Whilst achieving a Foundation Apprenticeship (Level 2), he received Exceeding Expectations awards from his line manager for two months running at the CIC where he works. He is progressing to an Apprenticeship (Level 3) and his employer has high expectation of him.

Mason is described as an invaluable, hardworking member of the team, with the determination to push through any barriers to success. As well as being the digital fundraising solutions lead with Sports For Champions UK, he is a top player for the Wales Wheelchair Rugby League team.

With the support of his colleagues and management, Mason has blossomed into a confident person who has received positive feedback from clients for his exemplary customer service.

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See our previous winners